One who have got some exposure on USD, would have definitely observed the big “Condition” box in Action Calls & Window navigation rules (and may be any other entities as well which I haven’t observed so far) where we can mention condition expression which will be evaluated at the run time. Based on the result …
Continue reading Javascript in “Conditions” of Action calls & WNR
Recently was trying to answer a community query where the user needs to open a standard LOB Application by passing some parameters from the Contact tab. Yes, that's a pretty standard requirement in many of the USD projects and majority of the times the Admins/dev teams simply tries to configure it with an action call …
One of the problems I faced in previous projects is, An agent is able to open the same case multiple times in the same session (wantedly/unwantedly), at later stages it creates lot of confusion. Recently I found couple of questions on MSDN forums as well on the same point, which made me to spend some …
It's been pretty long since I touched my blog. It's all the new role I took up and crazy work life. Anyways, with the inspiration stolen from Mr. Parkhurst the MVP, the USD "geek" - I will try to be in touch with my readers as much as possible through my posts and comments. One …
Continue reading Stop session close incase of Unsaved changes in the entity record.
I would say, Scriptlets are one of the coolest implementations in USD. It's unfortunate that it didn’t get much focus in the help documentation or in walkthroughs of MSDN.Here is how I have used this feature in one of our USD Implementations. One of the business requirements for us is "Users who have specific security …
Continue reading Unified Service Desk – My Experiences – Part 2 :: Scriptlets on Rescue.
Source code is available over here
There are 2 major components in Unified Service Desk (aka USD) set up. a) ServerEnd Installation b) Client installation. ServerEnd Installation: This basically installs couple of CRM Solutions (actually 3 solutions - UII Solution, USD Solution and USD Base customizations solution) which are required for USD to run at client side. These solutions will contain …
Continue reading Unified Service Desk – My experiences Series – 1 (Step-by-Step installation of USD)
Srikanth Alluri 