USD Customize toolbar buttons

Customize USD Toolbar buttons

One of the hidden features of USD is it’s ability to render the XAML as Display text for Tabs & Buttons (There might be some other places, which I haven’t looked yet 😊, Please post on comments if you see any other). The advantage of able to render the XAML is, you can change the …

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Customer Validation in USD

Customer Validation in USD using Notification forms

So far I have worked on 3 USD implementations and multiple CCA projects as well. One of the most common requirement for almost all these projects is "Validate/Verify customer". During an Incoming/out going call the first thing majority of the call centers do is "checking" whether he/she is the right customer. In all the projects …

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