There are times where for no “obvious” reason your flow stops working and/or triggering very slow (we are talking about hours together to trigger the flow).This I’m particularly talking in the context of CDS Trigger (when a record created/updated/deleted). When I faced this problem last week in one of our lower environments, It turns out …
Continue reading Flows are not triggering or triggering very slow
One of the hidden features of USD is it’s ability to render the XAML as Display text for Tabs & Buttons (There might be some other places, which I haven’t looked yet 😊, Please post on comments if you see any other). The advantage of able to render the XAML is, you can change the …
The other day, came across this specific requirement to “highlight” session with a different colour for specific customer types. At first thought that is weird requirement, but after keep revisiting the requirement couple of times that does seems to be a good and not really an uncommon requirement. Take the examples – you want your agents to talk …
One of the better components that have been released as part of the USD 2.2.1 is ‘SafeDispatcher’. All these days, I hadn’t really given much care or thought to it, but now, after seeing the impact of it practically, I understand how important this component is for all custom hosted control developments. Hence, this blog …
Continue reading Play safe – Use SafeDispatcher – Stop USD Crash
The other day, when I’m in discussion with the #USDGuru - @ParkhurstNeil; He showed me his interesting approach to use these emoji icons to display on tabs. He mentioned something similar to this over here. That strikes me the thought – why can’t we use this as a Visual representation for Unsaved CRM Tab? And …
Continue reading Unsaved CRM changes – Visual representation in USD
POST UPDATE : One of my friends from Microsoft suggested to use Minutes update instead of Seconds as Updating UI via actions for every seconds might cause some performance issues. Henceforth, it is suggested to use this approach only Minute wise update. Please drop a comment incase of any doubts. First of All - Happy …
One of the issues what I have observed in the last couple of versions of USD is, It’s inability in refreshing the replacement parameters if the field value is removed. For eg: I have removed a phone number and saved the form, you will still see the old value in replacement parameters of your entity. …
Continue reading Clear replacement parameter when field is Cleared
It’s been quite a long time by posting a new blog post, bit occupied with our Jr. all these days 🙂 .. I would like to start with the almost new version of USD 3.0 in my come back blog. There are quite a good amount of features present in the new version and 1 …
Continue reading Asynchronous CRUD operations in USD using CRM V9 updates.
I would say one of the must solution for USD, quick n easy to use forms, views n many more.
One of the most common business scenario while implementing USD in contact centers is to know the Total time the agent spent in a session and the time actively he/she worked on the session. This can be very good information for all those managers out there to understand the pattern of calls, time taking to …
Continue reading Sessions history – Capture Active & Total time of Session in USD
Srikanth Alluri 