There are 2 major components in Unified Service Desk (aka USD) set up. a) ServerEnd Installation b) Client installation. ServerEnd Installation: This basically installs couple of CRM Solutions (actually 3 solutions - UII Solution, USD Solution and USD Base customizations solution) which are required for USD to run at client side. These solutions will contain …

Continue reading Unified Service Desk – My experiences Series – 1 (Step-by-Step installation of USD)