User Has Role

User Has Role in Workflow/Plugin

This morning, when I saw the requirement – “Check if the user has XYZ security role … bla bla bla…”, Quite frankly, I thought it’s pretty straightforward. Join systemuserroles, roles and user, use RetrieveMultipleRequest – done!! But, when I started working on the task that’s when I realised there is this big gap (at least…

A Highlighted USD session based on specific conditions

Change Session Colour in USD

The other day, came across this specific requirement to “highlight” session with a different colour for specific customer types. At first thought that is weird requirement, but after keep revisiting the requirement couple of times that does seems to be a good and not really an uncommon requirement. Take the examples – you want your agents to talk…