Timer Display to show active time

Active time in a Tab – Display Timer

POST UPDATE : One of my friends from Microsoft suggested to use Minutes update instead of Seconds as Updating UI via actions for every seconds might cause some performance issues. Henceforth, it is suggested to use this approach only Minute wise update. Please drop a comment incase of any doubts. First of All - Happy …

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Clear replacement parameter when field is Cleared

Clear replacement parameter when field is Cleared

One of the issues what I have observed in the last couple of versions of USD is, It’s inability in refreshing the replacement parameters if the field value is removed. For eg: I have removed a phone number and saved the form, you will still see the old value in replacement parameters of your entity. …

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Asynchronous CRUD Operations in USD

Asynchronous CRUD operations in USD using CRM V9 updates.

It’s been quite a long time by posting a new blog post, bit occupied with our Jr. all these days 🙂 .. I would like to start with the almost new version of USD 3.0 in my come back blog. There are quite a good amount of features present in the new version and 1 …

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Session History in USD

Sessions history – Capture Active & Total time of Session in USD

One of the most common business scenario while implementing USD in contact centers is to know the Total time the agent spent in a session and the time actively he/she worked on the session. This can be very good information for all those managers out there to understand the pattern of calls, time taking to …

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Twoway communication b/w CRM And Azure Service Bus

Two way communication between CRM and Azure Service bus

This is the next level of my previous post on Azure service bus integration with CRM. If you haven’t gone through it already, I would highly recommend you to go through it first over here as whatever we are going to do here in this post is kind of an extension to my previous one. …

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Queue Messages in Azure service bus

Dynamics CRM and Azure Service Bus Integration

This post is literally the outcome of 2 days struggle 🙂 to achieve a two way communication b/w Dynamics CRM (I think I should say 365 now) & Azure service bus. One of the main problem I faced is lack of material that describes integration with new azure portal. Even the MSDN & SDK both are referring to old …

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CRM To Sharepoint Integration with REST Api

CRM-Sharepoint integration with Sharepoint REST API using Custom Workflow – C#

Working for a client last week where in we got a requirement to create a Sharepoint list item when a new Lead is created in CRM. Being a CRM Resource, I have first checked the options (OOB/configurable) available for me and the first thing that came in to my mind is Microsoft FLOW. A quick …

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Create Custom Hosted Control – Part 3 (Firing USD Events from C#)

In the Part 1 & Part 2 of this series we have seen how do we install USD Project templates in visual studio and how to implement custom logic for the Actions when a Action call is fired by the Administrator. I would recommend you to go through them once as they also cover the Scenario …

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Custom Hosted Control in USD

Create Custom USD Control – Part 2 (Replacement parameters in C#)

This is the continuation to my previous post where I have explained how we will install the Visual studio templates for USD, Configuring the control and do a quick test on how the control looks in USD. In this post, I will try to explain how we can get and set the data from Replacement parameters and …

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