Tag: Notifications

Customer Validation in USD

Customer Validation in USD using Notification forms

On By ansrikanthIn Action calls, Notification Forms, Unified Service Desk1 Comment

So far I have worked on 3 USD implementations and multiple CCA projects as well. One of the most common requirement for almost all these projects is "Validate/Verify customer". During an Incoming/out going call the first thing majority of the call centers do is "checking" whether he/she is the right customer. In all the projects …

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Using Notifications in USD 2.2

On By ansrikanthIn USD 2.23 Comments

I would say, This post is an extension to Neil’s USD – Notifications post (link). I want to use it with one another kind-of real world scenario. Let’s say being a Call center Manager, you want to display an important message – “XYZ application processing has been stopped for today, Please make sure you are …

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