The other day, came across this specific requirement to “highlight” session with a different colour for specific customer types. At first thought that is weird requirement, but after keep revisiting the requirement couple of times that does seems to be a good and not really an uncommon requirement. Take the examples – you want your agents to talk …
I would say, Scriptlets are one of the coolest implementations in USD. It's unfortunate that it didn’t get much focus in the help documentation or in walkthroughs of MSDN.Here is how I have used this feature in one of our USD Implementations. One of the business requirements for us is "Users who have specific security …
Continue reading Unified Service Desk – My Experiences – Part 2 :: Scriptlets on Rescue.
There are 2 major components in Unified Service Desk (aka USD) set up. a) ServerEnd Installation b) Client installation. ServerEnd Installation: This basically installs couple of CRM Solutions (actually 3 solutions - UII Solution, USD Solution and USD Base customizations solution) which are required for USD to run at client side. These solutions will contain …
Continue reading Unified Service Desk – My experiences Series – 1 (Step-by-Step installation of USD)
Srikanth Alluri 