I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.

If you are part of CRMUG you can also sign up for a webinar in which you can gain more of a introduction to Unified Service Desk and also see a live demo. Plus there will be a Q&A session afterwards. You can register now on the CRMUG web site. It is on Tuesday 7^th Feb 2017, 1pm – 2pm (EST) …. Or 6pm if you are from the UK like me.

You can register here.

Before I dive into USD I’d like to introduce myself …. My name is Neil Parkhurst, my career in IT started back in the 1980s. Since 2008…