CRMUG – USD Overview

What, Why, How on USD, Don’t miss it !!

Microsoft Dynamics 365

I was recently asked to write a blog post for a special interest group at CRMUG. In it I provide an overview of Unified Service Desk (or USD for short). USD is a powerful Dynamics 365 tool but one that is often overlooked or misunderstood.

If you are part of CRMUG you can also sign up for a webinar in which you can gain more of a introduction to Unified Service Desk and also see a live demo. Plus there will be a Q&A session afterwards. You can register now on the CRMUG web site. It is on Tuesday 7th Feb 2017, 1pm – 2pm (EST) …. Or 6pm if you are from the UK like me.

You can register here.

Before I dive into USD I’d like to introduce myself …. My name is Neil Parkhurst, my career in IT started back in the 1980s. Since 2008…

View original post 1,460 more words

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s