Using Notifications in USD 2.2

I would say, This post is an extension to Neil’s USD – Notifications post (link). I want to use it with one another kind-of real world scenario. Let’s say being a Call center Manager, you want to display an important message – “XYZ application processing has been stopped for today, Please make sure you are…

Load Tabs based on Replacement Parameters

Recently was trying to answer a community query where the user needs to open a standard LOB Application by passing some parameters from the Contact tab. Yes, that’s a pretty standard requirement in many of the USD projects and majority of the times the Admins/dev teams simply tries to configure it with an action call…

Just "Trace" it

It’s been quite a while by looking into this simple .NET feature which helps a lot in finding out issues in Live applications. The other day we struggled in implementing Trace functionality for our ongoing application and surprisingly we were unable to find significant/straightforward help. Thought it would be good if I can draft it…

Unified Service Desk – My experiences Series – 1 (Step-by-Step installation of USD)

There are 2 major components in Unified Service Desk (aka USD) set up. a) ServerEnd Installation b) Client installation. ServerEnd Installation: This basically installs couple of CRM Solutions (actually 3 solutions – UII Solution, USD Solution and USD Base customizations solution) which are required for USD to run at client side. These solutions will contain…